ADELEYE TAIBAT OKIKIOLA
Operations & Customer Experience Professional
Lagos, NG.About
Detail-oriented graduate with a strong foundation in customer service, sales, and operations support, adept at managing customer relationships and coordinating complex tasks. Proven ability to enhance service delivery and streamline workflows, leveraging strong communication and problem-solving skills. Eager to apply a comprehensive understanding of customer experience, media, and operational excellence to drive impactful results in dynamic environments.
Work
Momentum Africa
|Operations Graduate Trainee
Lagos, Lagos, Nigeria
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Summary
Spearheaded daily operational support and cross-functional coordination to enhance team efficiency and campaign performance tracking.
Highlights
Streamlined daily operational workflows, ensuring seamless team collaboration and task execution, contributing to improved overall productivity.
Coordinated multi-channel campaigns and meticulously tracked performance metrics, providing data-driven insights for strategic adjustments.
Leveraged Microsoft Excel for robust data organization and comprehensive reporting, enhancing decision-making capabilities.
Facilitated cross-functional team communication, resulting in improved task execution efficiency and project alignment.
Analyzed and recommended internal process improvements, leading to enhanced operational efficiency and resource utilization.
GYO Bolutife Enterprise / Yummy Kids
|Sales & Customer Support Representative
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Summary
Managed comprehensive customer service and sales support, fostering strong relationships and contributing directly to business growth.
Highlights
Resolved a high volume of customer inquiries and complaints, consistently achieving effective resolutions and enhancing customer satisfaction.
Maintained meticulous customer records and tracked purchase history, enabling personalized service and targeted sales strategies.
Cultivated strong customer relationships, resulting in sustained repeat business and fostering brand loyalty.
Actively supported sales initiatives, contributing to significant overall business growth and revenue generation.
MHE Interior Design
|Site Supervisor Intern
Lagos, Lagos, Nigeria
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Summary
Supported the oversight of on-site operations and project execution, ensuring timely completion and stakeholder coordination.
Highlights
Assisted in the direct supervision of on-site operations, ensuring adherence to project specifications and timelines.
Coordinated effectively with contractors and suppliers, optimizing resource allocation and ensuring timely project deadlines were met.
Supported comprehensive documentation and reporting of project progress, providing clear communication to management.
The Gracious Offspring School
|Teacher
Ibadan, Nigeria
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Summary
Delivered engaging educational content and fostered a positive learning environment, assessing student progress and development.
Highlights
Designed and delivered engaging lessons, significantly supporting student development and academic progress.
Cultivated a positive and inclusive classroom environment, enhancing student participation and learning outcomes.
Systematically assessed student performance, providing constructive feedback to facilitate continuous improvement.
Salesperson (Part-time)
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Summary
Provided direct sales support and product promotion, guiding customers through selection and purchase processes.
Highlights
Assisted numerous customers daily with product selection, enhancing their shopping experience and driving sales.
Proactively promoted diverse products, contributing to increased product visibility and daily sales targets.
Volunteer
MSSN LASU Epe Chapter
|Chairman, Sister Seminar
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Summary
Led the planning and execution of the Sister Seminar, fostering community and educational development for members.
Highlights
Chaired and organized the annual Sister Seminar, successfully coordinating resources and speakers for the chapter's members.
Managed all aspects of event logistics, ensuring a well-received and impactful program for community engagement.
LASU Student Union
|Honorable Member
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Summary
Contributed to student governance and advocacy, representing student interests within the university community.
Highlights
Participated in key student union initiatives, advocating for student welfare and contributing to policy discussions.
Collaborated with fellow members to organize events and programs that enhanced student life and engagement.
Independent Electoral Commission (IEC), NULASS
|Secretary
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Summary
Managed administrative functions for the student electoral body, ensuring transparent and organized election processes.
Highlights
Facilitated official communications and meticulous record-keeping for the IEC, ensuring transparency and accuracy in electoral proceedings.
Coordinated logistical aspects of student elections, contributing to the smooth and efficient execution of democratic processes.
ASPC LASU
|Deputy Speaker
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Summary
Supported parliamentary proceedings and leadership within the student representative council.
Highlights
Assisted the Speaker in presiding over student council meetings, maintaining order and facilitating productive discussions.
Contributed to the drafting and review of student policies, ensuring fair representation and governance.
Education
Lagos State University (LASU)
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B.Sc.
Agricultural Extension and Rural Development
Languages
English
Certificates
NYSC Discharge Certificate
Issued By
NYSC
Inbound Marketing
Issued By
HubSpot
Quality Assurance
Issued By
Alison
Soft Skills Training
Issued By
Jobberman
Graduate Trainee Program
Issued By
Momentum Africa Academy
Skills
Customer Service & Relationship Management
Microsoft Office
Word, Excel, PowerPoint.
Communication & Interpersonal Skills
Problem-solving
Teamwork & Collaboration
Time Management
CRM Tools
Zoho.
Data Organization
Microsoft Excel, Reporting.
Campaign Coordination
Performance Tracking.
Operational Efficiency
Process Improvement.
Sales Support
Product Promotion.
Project Execution Support
Contractor Coordination, Documentation.
Educational Program Development
Lesson Delivery, Student Assessment.